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| Frequently Asked Questions |
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- Are purchases made from this website discreet?
- Can I return goods if I am not happy.
- How long will it take for my order to be delivered?
- What payment options do you offer?
- Is it safe to pay by credit card?
- Which credit cards do you accept?
- What if I don't have a credit card?
- Can I pay by cheque or money order?
- Where is Ooh-Ahh.com located?
- Is there a store I can visit?
- Are purchases made from this website discreet?
Absolutely! There will be no reference to lingerie included in the packaging of your order when delivered and no mention of lingerie nor Ooh-Ahh.com on your credit card or bank statement. See out privacy page for more details.
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- Can I return goods if I am not happy.
Of course you can. We stand by the quality of the merchandise we sell. If you are not happy, in any way, with a garment you have purchased, NO PROBLEMS, simply send it back to us for replacement, exchange or refund. See our 'Shipping and Returns' page for more detail.
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- How long will it take for my order to be delivered?
Not long at all. All orders are processed and dispatched within two business days of payment and should arrive at your nominated delivery address within 2 to 3 days thereafter. In any event, you should receive your purchase in less than a week from placement of a paid order.
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- What payment options do you offer?
We accept payment by
- credit card through our own payment gateway
- Paypal
- Direct bank transfer
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- Is it safe to pay by credit card?
Completely safe! All credit card payments made on this store are processed by Eway, Australia's leader in secure credit card payment processing. We do not have access to your credit card details.
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- Which credit cards do you accept?
We can accept your payment via our own credit card payment gateway for Visa, Mastercard or American Express. If you are a Paypal member, there are additional credit card options available if you pay through Paypal.
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- What if I don't have a credit card?
No credit card is no problem! You can choose to pay by direct bank transfer and we will provide you with our bank details with your invoice. Your order will then be processed once your payment is received by us.
Alternatively, if you have a Paypal account, you can pay via eCheck if you wish.
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- Can I pay by cheque or money order?
Unfortunately we are unable to accept personal or business cheques, bank cheques or money orders. This is because these types of payments are more expensive for us to process and by accepting only online payments we are able to keep our prices VERY low.
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- Where is Ooh-Ahh.com located?
On the internet of course! But seriously, Ooh-Aah.com is a division of Clark Family Pty Ltd and we are based on the Gold Coast, Queensland, Australia. Our wholesaler warehouse is located in Sydney, NSW.
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- Is there a store I can visit?
Our products are only available for purchase online. By avoiding the expensive overheads of shopfronts and sales staff, we are able to provide you with much lower prices than otherwise possible - and the convenience of shopping privately and discreetly from your computer.
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